Shipping Policy

Thank you for choosing Tender Infant for your baby supplies needs. We strive to provide a seamless and efficient shipping experience to ensure your products reach you in a timely manner. Please review our Shipping Policy to understand our shipping procedures, rates, and delivery times.

1. Order Processing Time

• • Order Confirmation: Once you place an order on our website, you will receive an order confirmation email with details of your purchase. This email serves as confirmation that we have received your order.
  • Order Processing: We aim to process and pack your order within 1-2 business days, excluding weekends and holidays. During peak seasons or promotional periods, processing times may be slightly longer.

2. Shipping Methods and Rates

• • Shipping Options: We offer various shipping methods to accommodate your needs. The available shipping options will be displayed during the checkout process.
  • Shipping Rates: Shipping rates are calculated based on the weight, dimensions, and destination of your package. The applicable shipping fees will be displayed during the checkout process before you finalize your order.

3. Delivery Time

• • Estimated Delivery Time: The estimated delivery time depends on your location and the shipping method selected. Please note that delivery times are approximate and may vary due to external factors such as weather conditions or carrier delays.
  • Tracking: Once your order is shipped, we will provide you with a tracking number, if available, along with instructions on how to track your package. You can use this tracking number to monitor the progress of your shipment.

4. International Shipping

• • International Orders: We offer international shipping to select countries. Please note that additional customs fees, taxes, or duties may apply upon importation. These charges are the responsibility of the recipient and are beyond our control. We recommend contacting your local customs office for more information before placing an international order.

5. Address Accuracy

• • Shipping Address: It is your responsibility to provide accurate and complete shipping information. Please double-check your shipping address before confirming your order. We are not liable for any delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

6. Contact Us

• • If you have any questions or concerns regarding our Shipping Policy or your specific order, please don’t hesitate to contact us:
    • Email: [email protected]
    • Phone: (346) 256-2834
    • Address: Ste 1B 2717 Crescent St, Astoria, NY 11102

Our customer support team is available during our business hours to assist you with any shipping-related inquiries or issues.