Terms of Service

Welcome to Tender Infant! These Terms of Service (“Terms”) govern your use of our website and online store. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website.

1. Use of Website

• • Eligibility: You must be at least 18 years old or the legal age of majority in your jurisdiction to use our website. By using our website, you represent that you meet the eligibility criteria.
  • Account Creation: Some features or services on our website may require you to create an account. You are responsible for providing accurate and up-to-date information during the account registration process. You are also responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
  • Prohibited Activities: You agree not to engage in any activities that may:
    • Violate any applicable laws or regulations.
    • Infringe upon the rights of others, including intellectual property rights.
    • Interfere with or disrupt the functionality of our website or servers.
    • Attempt to gain unauthorized access to our systems or other user accounts.
    • Engage in any fraudulent or deceptive practices.

2. Product Listings and Pricing

• • Product Information: We strive to provide accurate and up-to-date product information on our website. However, we do not warrant the accuracy, completeness, or reliability of any product descriptions, images, specifications, or other information displayed on our website.
  • Pricing: While we make every effort to ensure accurate pricing, errors may occur. In the event of a pricing error, we reserve the right to cancel any orders placed for the affected products and provide a refund or offer the product at the correct price.

3. Ordering and Payment

• • Order Confirmation: After placing an order on our website, you will receive an order confirmation email. This email serves as acknowledgment of your order but does not guarantee acceptance or availability of the product.
  • Acceptance of Order: We reserve the right to accept or decline any order at our discretion. We may need to verify information before accepting an order. If we cancel an order or are unable to fulfill it, we will provide a refund for any payments received.
  • Payment Methods: We accept various payment methods as displayed during the checkout process. By providing payment information, you represent that you have the necessary authorization to use the selected payment method.

4. Shipping and Delivery

• • Shipping: We strive to process and ship orders promptly. The estimated delivery time will depend on your location and the shipping method selected during checkout. Please refer to our Shipping Policy for more information on shipping options, rates, and estimated delivery times.
  • Order Tracking: Once your order is shipped, we will provide you with a tracking number if available. You can use this tracking number to monitor the progress of your shipment.

5. Returns and Refunds

• • Return Eligibility: We accept returns of unused and undamaged items within 30 days of purchase. Please refer to our Return Policy for detailed instructions on how to initiate a return and to determine if your item is eligible for a refund.
  • Refunds: Once we receive and inspect your returned item, we will process the refund back to the original payment method used for the purchase. Please note that shipping fees and certain non-refundable items may be deducted from the refund amount.

6. Intellectual Property

• • Ownership: All content on our website, including but not limited to text, images, graphics, logos, and software, is the property of Tender Infant or our licensors and is protected by intellectual property laws.
  • Limited License: We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. You may not modify, reproduce, distribute, or create derivative works based on our content without our prior written consent.

7. Limitation of Liability

• • To the maximum extent permitted by law, Tender Infant and its affiliates, officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of our website or the products purchased through our website.

8. Contact Us

• • If you have any questions or concerns regarding these Terms or our website, please contact us using the following details:
    • Email: [email protected]
    • Phone: (346) 256-2834
    • Address: Ste 1B 2717 Crescent St, Astoria, NY 11102